Bookings - Virtual Appointments Tutorial

In this video, you will learn about the Virtual Appointments feature in Microsoft Teams.
The video covers how to manage your Bookings page directly from Teams, including advanced features like SMS notifications, a personalized virtual waiting room, and booking analysis reports.
This feature allows you to easily manage customer appointments, integrate schedules, analytics, and management options all within Teams.
By following the steps in the video, you will be able to efficiently handle appointments and enhance your customer service.

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The new Virtual Appointments feature

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lets you manage your Bookings

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booking page directly from Teams.

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Start by opening Teams on the left.

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Click the three dots menu.

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Search for virtual

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appointments in this pop up.

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The information that appears

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depends on the license you have.

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In the version of Teams Premium,

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you have access to.

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Advanced virtual appointment

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feature such as SMS notifications

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to send reminders and appointment

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confirmations to external

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attendees on their mobile devices.

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A personalized virtual waiting

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room with the option to communicate

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with external attendees in

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the queue before appointments.

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A queue of scheduled and

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walk in appointments.

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Booking analysis reports showing,

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for example,

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the average duration of appointments and

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the average waiting time of attendees.

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Here you can add an already

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existing calendar or create a new

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one open an existing calendar.

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Enter the name of your booking

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page and click Done.

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You will find on your dashboard

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a quick overview of your booking

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page and assigned members,

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but also the management part

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of your booking page.

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Booking schedule shows you the

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calendar and visibility on

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all members of the company.

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You can manage bookings but you

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also have the option to switch from

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one bookings calendar to another.

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By clicking here you can select

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an already associated calendar,

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create a new one or associate

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with existing one.

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Virtual appointments lets you easily.

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Manage customer appointments.

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Integrate schedules,

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analytics,

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and management options straight from teams.

RELATED COURSES This tutorial is part of the following courses

Microsoft Bookings Video Training - Getting Started with Microsoft Bookings

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